FAQ

How long does it take to repair a zipper?

The zipper slider can take from one to 12 hours to repair. A zipper replacement can take one day, or a few, depending if we have the correct zipper.

 

Do you provide emergency repair services?

Yes. Emergency repairs are usually completed within 12 hours. Minor repairs cost a flat fee of $15.00 and major repairs cost a flat fee of $30.00.

 

Can I customize my backpack?

Yes, and this is one of the most interesting parts of our business. We are here to help you to find the most suitable and affordable solution.

 

What's the heaviest material you can fix?

We can go up to 1 inch, but it depends on the material. Some jobs require hand sewing with heavy duty needles and hand tools.

 

Do I have to pay before the repair?

No. We do provide a free estimate on all new service orders and, if you wish, you can pay right away. If any additional adjustments have to be done, we will call you first for approval.

 

What are your hours of operation?

We are available from 9:00 am to 6:00 pm, Monday to Friday. Please call before stopping by in case we are away.

 

Do you have a store in Banff?

No. We are a home-based business, located on the corner of Moose St and 349 Muskrat St.

 

Do you work on holidays?

Yes, most of the time, but please call ahead to check our availability.

 

What is the best way to contact you?

The best way to contact us is by telephone at (403) 431-3966 or email.

 

Do you sell equipment?

Yes, we sell snowkites and kitesurf gear.

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